Soft Skills for hardcore Call Centers Agents

Being a good Call Center Agent is not about getting the right educational qualification, but essentially about getting the right skill set. Just like it is not important for the Agent to have a degree in English, but it is important for them to be able to speak in global neutral accent of English. Therefore A1 Call Center provider of call center outsourcing services, have regular soft-skill training sessions for our Agents. Some of the key soft skills which we emphasize upon are:Continue reading

New Year Resolutions for A1

Resolutions are not just a casual annual ritual for us at A1. We don’t make resolutions only for the heck of it and then break them at the slightest inconvenience. Each resolution is a commitment of us, with ourselves.Continue reading