Major disruption is heading towards call center Industry. While Smart phones, social media, cloud based technology etc are drawing significant attention, there are epic forces coming together to change BPO industry that has been comparatively stagnant for the past few years.Continue reading
How To Improve The Performance of Agents In Your Call Center
The performance of agents working in a call center is one of the biggest concerns for service providers as their performance directly depends upon the quality of work done by these agents. Continue reading
How To Build Great Rapport With Customers
Delivering customer services requires a lot of skills and proper knowledge of the work. Customer satisfaction cannot be achieved unless you deliver proper solutions and a nice experience to them. Continue reading
Simple Yet Highly Effective Tips For Improving Customer Satisfaction
Businesses need to provide exceptional customer service today as the competition has become a lot tougher than it used to be. There are so many options for customers in every segment that making them stickContinue reading
The full circle approach for customer retention
The marketing strategy of most businesses is linear. It starts with attracting the customer and ends with selling to them. However at A1 call center we have a different approach. Continue reading
How We Make Our Customers Feel Loved
We, at A1 Call Center, are well known for delivering highly customer centric services. One thing that we want most eagerly is that customers should feel loved and cared when Continue reading
Reducing the Pressure on Call Center Agents at A1 Call Center
Call centers can be very hectic for agents and other employees working there. It is the nature of the work that is done in these places which makes the task hectic.Continue reading
Virtuous cycle of Excellence
The marketing world has its own set of vices and virtues. Therefore the businesses have to be extra careful while planning their Continue reading
A1 Call Center – Making Sure That Your Data is Safe and Secure
The Data of an organization holds very high value and importance for them. Any misuse of their data can have drastic effects on their overall business and might even destroy them in some cases. This fact is very well known to us and this is why we are very thorough and strict in the matter of data security.Continue reading
A1 adopts the New Year Resolutions for 2013
As you are aware, we had asked everybody to contribute for drafting of New Year resolutions for A1. Some of the best suggestions for A1 Resolutions have been shortlisted and presented below. These will be adopted at the New Year party eve.Continue reading