Soft Skills for hardcore Call Centers Agents

Being a good Call Center Agent is not about getting the right educational qualification, but essentially about getting the right skill set. Just like it is not important for the Agent to have a degree in English, but it is important for them to be able to speak in global neutral accent of English. Therefore we at A1 Call Centers have regular soft-skill training sessions for our Agents. Some of the key soft skills which we emphasize upon are:
Call Center Agent

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Generate Qualified Leads instead of Quantity Leads

It doesn’t matter if an enterprise gets thousands of leads and none of them is a genuinely qualified lead. Any enterprise doesn’t need leads in bulk. Just a handful of qualified leads of worthy prospects, are enough to make your business record great profits. But before you insist for qualified lead generation services, you better know the difference between qualified leads and the ordinary ones. The table given below captures the main differences:

Qualified leads are best generated by professional A1call center agents who have the right mix of persuasive skills and pleasant voice. And lead generation is not too costly if you choose to outsource to offshore call center vendor and choose the model of pay-per-lead.

So go ahead and get the qualified leads and be the business leader!

Difference of Lead

The fun-filled Voice Training Workshop at A1 Call Center

For A1 Call Center, our Agents are the biggest asset. And for each of our Agent, the biggest asset is their ‘Voice’. We realize that our whole business as a call center services provider is reliant on these ‘Voice Processes’. And that is why we value our voice skills and always work towards honing them further.
This is why a two day long workshop was conducted at A1 Call Center in which the best voice and accent trainers of the industry were invited to enrich our Agents. The sessions were total of 12 hours, spread over 2 days. The sessions would be followed with lots of fun and frolic. Team games and contests were organized which saw huge participation by all the Agents.Voice Training
Here are some of the highlights of this 2 day workshop:Continue reading

Benefits of a systematized Conference and Seminar Registration Service

Anybody who has organized a conference or seminar knows that arranging the audience and panelists is the most arduous task out of all. Ensuring full attendance of people is easier said than done. Unlike for Events where you only need to send an Invitation, in the case of Conference, one has to get Seminar Registration Forms filled up. Then you also have to personally get confirmations from people through incessant follow-up. Even the Seminar Registration Software are insufficient as they help you with only filling of forms and not follow-ups.Meeting

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