Integration with in-house drives In the event of outbound call centers where telemarketing is the key region of focus, the hiring company should make sure the call center operations are correctly coordinated with in-house advertising efforts of the business. Some also consist of telemarketing so be aware if telemarketing isn’t something which you would like to do. Telemarketing is a science that applies personal attention along with time tested techniques to offer you unique business solutions.
With exponential rise of the new firms in India from different verticals, India can be surely referred as the land of startups. And this massive boom results in the rise of cut-throat competition among small and big players from every industry.
Just having enormous funding and out of the box marketing strategies are not sufficient to stay at the top. Smart business decisions are equally important to have a competitive edge over others. Taking support of call centers companies for outsourcing the processes like customer support, telemarketing and order taking is one such vital decision which helps the company to thrive in the market.Continue reading
Cut throat competition among multiple industries in India makes it inevitable to provide finest quality customer support which is needed to ensure long term survival.
This also creates the need for hiring a call center which is proficient in handling customer-related processes with full professionalism and dedication because an average agency often fails in delivering the best results.
If you are in a situation where you require services for customer support then you might want to consider Delhi NCR as your preferred city. It is one of the most popular outsourcing destinations in the world which has been cited in many leading newspapers including The New York Times. A few of the reasons why the metropolitan is acclaimed with this position is because it has been showing a continuing positive growth in Automotive, Architecture, Advertising, Apparels and Accessories, Call Centers, Financial Services, Health Care, Publishing, Real Estate, Technology, Transportation & Telecommunication.Continue reading
The ongoing trend of companies adopting for call center services is on a rise and most of the developing companies have now begun to feel the need for it. Considering the factors that an introduction of a new product or an ongoing service result in voluminous incoming calls from customers. As witnessed, many companies that have flourished over the years, their predominant ingredient was client maintenance. What is the vital ingredient for attracting a prospect or retaining the client? There could be thousand answers to it, but the basis always lies on the fact that, customer need and want must be fulfilled in every possible way. The company who successfully manages to do that without creating any room for doubts then the company is ought to climb the ladders of success. The customer service representative should be able to read the mind of its customers in case there is any hint of apprehensions, queries, anxieties related to a product or service.Continue reading
The on-line world is filled with articles and news proclaiming the booming call center outsourcing industry in India. Over the years India has become the number one outsourcing destination for large and small businesses in the US. Even a couple of years ago any domestic call center in India was engaged with only work from the US. But the scenario has changed; today the call centers are not only servicing offshore clients but dealing with the domestic ones as well. Indian business world has realized the need of good customer support. The companies which would earlier rely on their in-house staff to carry out the customer support tasks are today getting in touch with the domestic call centers. But, what has made call centers essential partners for the Indian businesses?
India is one of the most favored call center outsourcing destinations for organizations spread in US, UK, Europe and Australia. There are many factors which make it such a favorable place for outsourcing call center services. Indian call centers offer many benefits to their clients which are not offered by call centers located in any other part of the world.
Here are the five main reasons for outsourcing call centers to India:
Availability Of Well Educated Professionals: India has a very strong and exhaustive education system which ensures that the talent that comes in the market is well educated and fit for different job roles. Maths, science and commerce are the main streams that are available for education in schools and colleges thus ensuring a regular flow of analytically strong candidates in the market.
Low Labor Cost: The cost of hiring an employee in India is much lower than what organizations have to pay for hiring resources in developed countries. The lower labor cost makes it an ideal destination for outsourcing business activities. Organizations are able to acquire high quality call center services at very low cost in India.
Favorable Government Policies: The government of India has created many policies that favor the organizations who wish to outsource their business processes in India. The whole process of outsourcing to India has been made easy and smooth for foreign organizations thus encouraging them to outsource more and more services in this country.
Flexible Business Engagement Models: The call center companies in India offer highly flexible business engagement models to their foreign clients. As organizations don’t need same number of agents all round the year therefore these models allow them to increase or reduce the number of agents working on their process with ease.
India has become world’s most popular outsourcing destination for businesses and organizations. India has a lot of advantages in terms of resources, geographical location, economy, and foreign policies etc which enable call center service providers in this location to offer low cost business process outsourcing solutions to globally spread organizations.
Help desk support is one such business process which is usually outsourced in India by foreign organizations. Here are some of the reasons which make India a favorable place to outsource help desk support services.
Availability of Cheap Resources: The huge number of available IT professionals and IT resources in India allow Indian call centers to acquire technical support associates at very low wages. This reduces to overall expenditure of a contact center and enables them to reduce the cost of their services.
The Strong IT Infrastructure: India is a one of the most rapidly developing nations in the world. The country has received extensive development in the basic necessities segment such as roads, transportation, power facilities and IT technology enabled commercial IT parks etc. All the major as well as small cities have high speed internet service availability which makes it possible for them to deliver outsourcing help desk solutions to offshore clients.
Stable Political System: Since its independence in 1947, India has been electing a democratic government for governing the country. The political stability makes it a safe and secure place to outsource projects.
Favorable Government Policies: India has very good terms and relations with most of the European countries, USA and UK. Many trade policies have been formed in India that provides huge benefits o organizations outsourcing their work to an Indian call center. The favorable policies made by Indian government are a big attraction for offshore companies.
Help desk support services are usually very critical for organizations therefore it is very important that they outsource it in a location which offers security, high quality and low expenditure. India stands up to all these factors. Outsource help desk support in India and get huge benefits.
We, at A1 Call Center, are among the top call centers in India and offer a wide range of BPO solutions to our global clients. Read this post “Enhancing Call Center Services at A1 Call Center” to know how we keep ourselves ready for any new challenges.
Businesses need to earn, make money in order to function and survive. For this, they need to generate leads that could be converted into sales. This eventually brings in the money and keeps the organization running. However, generating qualified leads that are likely to get converted is not an easy task. It requires experience, special skill set, expert resources and proper infrastructure. Organizations usually do not have the knowledge of generating leads as this comes under their non-core business activity. They will lose more by setting up an inhouse department for it; instead they should outsource lead generation services to someone who has the right knowledge, experience and expertise required for the task.
Lead generation services outsourcing offers huge benefits and could easily help you boost the sales for your business. Here are some of the benefits of outsourced lead generation services:
Perfect Client Selection: The lead generation experts know exactly how to profile clients that are most likely to get converted. They use various strategies to find out every bit of required information about the client and find out exactly what the client wants. Thus, making it easier for you to pitch the prospects for sales opportunities.
Targeted services: It is very important that you are in conversation with the decision making person. Vendors offering outsourcing services know exactly how to find the right people. They are well versed with the kind of research and analysis required for correct targeting.
The biggest headache for inbound call center service providers is to handle the long queues that never seem to get short. There are many reasons which result in the long queues at contact centers. There are certain seasons during which the call flow may increase. Excessive leaves taken by agents and high AHT can also result in long queues.
Here are some of the tips that could help call centres in handling long queues:
Avoid Giving Holidays In The Busy Season: We, at A1 Call Center, try to restrict leaves during the holidays when they fall in busy season. Although we are not against taking leaves on holidays and celebrating with family but for us work comes first. This ensures that there are always enough agents to answer the calls promptly.
Provide Common Information in Queue Messages: Most of the times callers need some basic information which is common for many callers. We make sure that the queue messages include such information. It has been observed that around 20% of the callers get the required information through queue messages alone.
Introduce Call Back Feature: No one likes to wait over the telephone. Call centers should implement call back functionality so that callers could choose whether they want to hold the line or let you call them back. Many of the customers do not require immediate assistance so they can be given assistance when the call flow reduces.
Assign Non-Working Days/Hours For Training: It is very important that your agents are well trained and informed about the product and their work. However, it is not right to sacrifice working hours for training the agents as it will reduce your agent strength taking the calls and will result in long queues. Training hours and days should be well planned in advance and should be scheduled for non-working days.