Telemarketing Services
Our agents have the verbal skills to project your product/service in the best light. We can meet your sales target consistently and help you build a broad client base.
Customer Care Support
Improve your existing relationships with your customers by showing them that you truly care. Our agents have a knack of forming good rapport with customers and solve their every query. ...
Read MoreBack Office Support
We deliver your back office work within the prescribed turn-around time, every single time. Our employees ensure maximum accuracy in data-related work and help you build flawless databases.
Read MoreCall Centers Services
Why most international companies are looking towards NCR for call center services?
Delhi National Capital Region is the hub for all the major social, political and business activities in the country. Being the capital city of India, it attracts the best talent from across the nation. Fed by a perennial supply of competent talent, it has transformed into a home for many flourishing industries including the most coveted call center services industry. A high number of well-educated and English speaking individuals in the urban regions like Noida and Gurgaon serve the wide pool of employable call center workforce. Over the past few years, the Delhi NCR region has seen a rise in the number of world-class call centers, which is why; it has been able to attract renowned clients from across the globe. Right now, Delhi NCR region is ranked 2nd amongst the best 8 call center outsourcing destinations in the world.
What makes Delhi NCR region the best choice for call center outsourcing?
Delhi NCR region not only has some of the best call center talent, it also boasts of state-of-the-art infrastructure that is perfect for call center operations. Moreover, the capital city region is well-connected with other regions of the country as well as internationally via different transportation systems. Also, the fact that India’s currency exchange rate works to the advantage of companies plying their trade in developed countries, makes it a prime destination for global powerhouses that are seeking low labor cost in their outsourcing ventures.
Leave competitors behind by associating with an adept call center outsourcing provider
The abundance and quality of call centers in the Delhi NCR region is on the rise. And, so is the influx of call center business from all over the world. At this moment in time, Delhi NCR is mushroomed by a range of call center companies that serve different niches. Amongst the many companies operating in the region, A1 Call Center stands out as one of the finest because of its capability to perform a wide range of call center work with great conviction. It is a seasoned veteran in the industry with great knowhow of executing complex projects with minimum of fuss.
At A1 Call Center, we think of our clients as partners and do our very best to maintain the quality of operation at all times. We are always looking to innovate and find the best way to serve our partners’ needs. Our CISCO infrastructure is robust and offers the prefect platform to serve our clients.
We, at A1 Call Center, always work according to the vision of our clients and try to offer flexible services that meet their exact requirements. Our call center services are operational 24x7x365, which allows our clients/customers to contact us at any time of their choice. Our call center agents maintain the highest levels of customer satisfactions at all times, so that your customers always stay happy with your product/service and promote your brand through positive word of mouth.
We are not yet equipped to supply anything under the Sun, but we still endeavor to fulfil their majority requirements through our services including:- Helpdesk
- Phone Answering
- Customer care
- Order Processing
- Collateral Mail and Catalog Fulfilment
- Search Engine Optimization
- Email response
- Data mining and Internet Research
- Ticket booking
- Data entry services
- Appointment setting
- Customer satisfaction and retention surveys
- Lead generation services
- Cross-sales/ Up sales
- Third-party verification
- Credit card processing
- Cost-effective yet scalable business solutions.
- Reduction in cost associated with customer management.
- Discovery of new opportunities for revenue generation.
- Enhancement in customer understanding.
- Efficient management of customers.
- Change in business dynamics and process re-engineering for better results.
- Deployment of global quality standards and quality initiatives.
- 24x7 service support.
No matter whether you are looking for voice support or peripheral services, we are completely equipped to address a sizeable number of requirements in terms of customer service. Since we believe in being at our client’s service whenever he calls for us, we ensure that your customers are not left unassisted at the time they feel the need for our services. You can put in all your energies and focus on your core offerings while we look after the ones you serve!