A1 Call Center in Noida
A1 Call Center was incorporated in 2009. It commenced the operations from a non-voice call center project of Data Analysis and Internet Research at its call center in Delhi NCR, India. We started small with 50 employees, and today we have grown to a family of 500 dedicated A1 employees!
In 2010, we began voice operations and took up projects of an outbound call center for Lead Generation, Upselling, Cross-selling and also inbound call center for Phone Answering service and Order Processing etc. While dedicating ourselves in these operations, we have earned repeat clients in India owing to our immaculate performance and complete client satisfaction.
Our Expertise
Telemarketing Services
Our agents have the verbal skills to project your product/service in the best light. We can meet your sales target consistently and help you build a broad client base.
IVR Services
Interactive Voice Response (IVR) services are revolutionizing how businesses interact with their customers by offering automated, efficient communication solutions.
Customer Care Support
Improve your existing relationships with your customers by showing them that you truly care. Our agents have a knack of forming good rapport with customers and solve their every query.
Back Office Support
We deliver your back office work within the prescribed turn-around time, every single time. Our employees ensure maximum accuracy in data-related work and help you build flawless databases.
Why most international companies are looking towards Delhi NCR for call center services providers?
Delhi National Capital Region is the hub for all the major social, political and business activities in the country. Being the capital city of India, it attracts the best talent from across the nation. Fed by a perennial supply of competent talent, it has transformed into a home for many flourishing industries including the most coveted call center services industry in India. A high number of well-educated and English speaking individuals in the urban regions like Noida and Gurgaon serve the wide pool of employable call center workforce. Over the past few years, the Delhi NCR region has seen a rise in the number of world-class call centers, which is why; it has been able to attract renowned clients from across the globe. Right now, Delhi NCR region is ranked 2nd amongst the best 8 call center outsourcing destinations in the world.
What makes Delhi NCR region the best choice for call center outsourcing company in India?
Delhi NCR region not only has some of the best call center companies, it also boasts of state-of-the-art infrastructure that is perfect for call center operations. Moreover, the capital city region is well-connected with other regions of the country as well as internationally via different transportation systems. Also, the fact that India’s currency exchange rate works to the advantage of companies plying their trade in developed countries, makes it a prime destination for global powerhouses that are seeking low labor cost in their outsourcing ventures.
Leave competitors behind by associating with an adept call center outsourcing provider in India
The abundance and quality of call centers in the Delhi NCR region is on the rise. And, so is the influx of call center business from all over the world. At this moment in time, Delhi NCR is mushroomed by a range of call center companies that serve different niches. Amongst the many companies operating in the region, A1 Call Center stands out as one of the finest because of its capability to perform a wide range of call center work with great conviction. It is a seasoned veteran in the industry with great knowhow of executing complex projects with minimum of fuss.
At A1 Call Center, we think of our clients as partners and do our very best to maintain the quality of operation at all times. We are always looking to innovate and find the best way to serve our partners’ needs. Our CISCO infrastructure is robust and offers the prefect platform to serve our clients.
Telemarketing Services
- Lead Generation Services
- Customer Retention Surveys
- Upselling/Cross Selling
- Lead Qualification
- Appointment Setting
IVR Services
- Automated Order Status
- Route Calls with Ease
- Smart Call Routing
- Robo Calling
- Customer Satisfaction Surveys
- Multi-language Support
Customer Support
- Helpdesk
- Phone Answering
- Customer Care
- Order Processing
- Collateral Mail and Catalog Fulfilment
Back office solutions
- Data Entry Services
- Data Mining and Internet Research
- Email Response
- Ticket Booking
- Search Engine Optimization
Although the definition of excellence is different for everyone, we try hard for it by providing……:
- Cost-effective yet scalable business solutions.
- Reduction in cost associated with customer management.
- Discovery of new opportunities for revenue generation.
- Enhancement in customer understanding.
- Efficient management of customers.
- Change in business dynamics and process re-engineering for better results.
- Deployment of global quality standards and quality initiatives.
- 24x7 service support.
No matter whether you are looking for voice support or peripheral services, we are completely equipped to address a sizeable number of requirements in terms of customer service. Since we believe in being at our client’s service whenever he calls for us, we ensure that your customers are not left unassisted at the time they feel the need for our services. You can put in all your energies and focus on your core offerings while we look after the ones you serve!
Call at : +91-989-150-4989 Email at : sales@a1callcenter.com