Category Archives: Customer Satisfaction

Customer Satisfaction Surveys: Benefits and Strategies

Satisfaction of a customer acts as oxygen for companies without which the firms will no longer survive. And keeping a track of the satisfaction levels makes it easier to offer better services without spending a lot of money. Surveys which are filled by customers after receiving service from a company which rate the quality of […]

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Customer Care Services: A Boon for Growing Industries

Every B2C company in India is dependent on the customer services for improving their reputation in the market. Startups and mid-sized firms continue to expand their business by taking support of this process Customer service is currently evolving with addition of new channels like email, social media and live chat support. Also, several techniques like […]

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Tips for Handling Long Queues at Call Centers

The biggest headache for inbound call center service providers is to handle the long queues that never seem to get short. There are many reasons which result in the long queues at contact centers. There are certain seasons during which the call flow may increase. Excessive leaves taken by agents and high AHT can also […]

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Outsource Phone Answering Services In India And Increase Customer Satisfaction

Answering phone calls and providing the best possible solution to customers for their queries is one of the most important tasks of a business organization. Customers are now said to be the king and organizations are the ones who make products to serve them. Such a market scenario has made it essential for organizations to […]

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How To Improve The Performance of Agents In Your Call Center

The performance of agents working in a call center is one of the biggest concerns for service providers as their performance directly depends upon the quality of work done by these agents. If the agents start performing poorly or are not able to deliver up to the expectations of the customers then your business will […]

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How To Build Great Rapport With Customers

Delivering customer services requires a lot of skills and proper knowledge of the work. Customer satisfaction cannot be achieved unless you deliver proper solutions and a nice experience to them. Building relationship with customers is also very crucial as it helps them in conveying their problems easily and allows you to provide a well aimed […]

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Simple Yet Highly Effective Tips For Improving Customer Satisfaction

Businesses need to provide exceptional customer service today as the competition has become a lot tougher than it used to be. There are so many options for customers in every segment that making them stick to a particular brand or particular service provider would require genuine efforts from the vendor. For this very reason, businesses […]

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The full circle approach for customer retention

  The marketing strategy of most businesses is linear. It starts with attracting the customer and ends with selling to them. However at A1 call center we have a different approach. For us, the marketing efforts by the business should be targeted for not just sale, but for retention of the customer. The customer should […]

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