Significance of customer survey

The moment we receive a call from an agent, we know what they are going to say. Usually the agents will confirm your name then ask whether you can spare a minute to talk. Unfortunately these are the only few questions which agents ask before starting off with their monologue, reading out from their script. Of course the agents can ask more questions and make the customer communication like an interactive conversation. But sadly, they can do only as much, or as less, the clients direct.

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