Attending all the calls that arrive at a call center is essential, if you want to maintain a good image. Call drop outs, inferior call quality and long wait times can seriously impact customer experience. There are basically two situations, in which, call answering services are required. Firstly, for attending calls made by pre-existing customers. Secondly, for attending calls from potential clients who want to learn more about your business. In the first case, basic customer care services are sufficient. In the second case, you need fully-scalable call answering services that can be expanded according to new requirements. Telephone answering service in India provides a simple and cost-effective option to tackle both the scenarios.