In the year 2021, the pressure on entrepreneurs is at an all-time high. Most companies are trying to make up the ground they lost in 2020, and the struggle has been very demanding. The pressure is felt across all departments including customer services. Due to receding revenues, many companies had done away with their customer care reps and are unable to meet the present-day requirements. In these testing times, customer service outsourcing provides a great way to make up the lost ground.