It is said that customers are the most valuable assets of every company. Each day, a new firm is opened in India which raises the competition and makes the customer behavior more volatile. In this scenario, a world class customer service process has the ability of turning a regular company into a popular and trusted brand.
Here are some important points which prove the importance of customer service in Indian market:
Customer’s trust is developed towards company
This is the very basic benefit of taking support of customer services in India as it is the trust towards the company which helps in retaining the customers for longer duration. This retention ultimately improves the sales of the company and helps in achieving the goals more quickly.
Ability to draw the interest of investors
The finest quality customer support services enhance the reputation of company in the market. As a result, more investors show interest in the company due to promising results in the long run. This is beneficial especially for startups that want to expand their operations with the help of investors.
Free promotion through word of mouth
Whenever a customer receives finest quality customer support service from company’s end, there are high chances that he/she will refer the company to other people in the circle. Therefore, the company derives the benefit of free promotion which increases number of customers exponentially if quality is constantly maintained.
Transparency if support is provided through social media
Using social media for customer support is the new normal in this consumer-driven market. This medium helps customers to post queries openly on different channels which further help in maintaining the transparency related to queries. Also, the followers of brand and potential customers can have a look at the effective resolution from company’s end. Also, the mentions of the brand on social media channels help in expanding the visibility.
Employees tend to stay in the company
That’s true! Providing mind blowing customer care service not only makes your customer happy but also retains your employees. This happens as happy and satisfied customers will bring more profits to the company. This will allow the company to pay better salary to their employees. As a result, the employees will love to stay with the company for longer duration. These employees who are retained by the company will definitely work more efficiently than new employees.
Gives you edge over competitors
India in present era is becoming highly competitive due to launch of multiple startups and investments of huge players in multiple verticals. Better technology and monetary resources may give advantage to your competitor in spreading its reach in the market. But if you have a customer support service which surpasses the expectations of the customer, you can definitely have better customer base than your competitors.
So, make sure to use this process wisely to defeat your competitors without spending too much on marketing.
Negative publicity also spreads exponentially
If a person is dissatisfied with the service of the company, then he/she will not shy away from posting negative about experience on social media websites. As a result, people from the contacts will avoid purchasing the product of your company. Therefore, a company can save itself from this form of negative publicity by offering services as per company’s expectations.
Profitable decision if the process is outsourced
The customer support proves to be highly profitable with amazing returns on investment (ROI) outsourced to customer service provider in India. Some major benefits include:
- The company is able to put their complete focus on core business activities like product development and designing etc.
- The company can be assured that process is in the hands of experienced customer support executives.
- There are savings related to monetary resources as company does not have to spend on training and hiring of employees. The costs related to hardware, software, maintenance and infrastructure are also saved.
All these benefits show how a company is unable to survive in India if it is not offering desired level of customer services. Therefore, every company must exploit the potential of this process and become a leader of the industry by exploiting the potential of customer care services.