![\"A1callcenter](\"http:\/\/www.a1callcenter.com\/expert_authors_showcase\/wp-content\/uploads\/2013\/04\/tips-for-call-center-agents.jpg\" "\\"tips-for-call-center-agents\\"")
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The job of a telemarketing agent is perceived as very tough and this is the reason why all the\u00a0best call centers of the world provide maximum soft-skill training to their telemarketing agents. But all soft-skills are of no use if the agent is not able to go beyond the \u2018not interested\u2019 in a conversation.<\/p>\n
So here are some tips on what should call center agents say to turn \u2018not interested\u2019 customers into those who are interested to listen and also interested to buy:<\/p>\n
\u00a0Respect the customer\u2019s time:<\/strong><\/p>\n Telemarketing agents might feel frustrated that why is the customer not sparing even a few minutes to listen, but it is possible that the customer is genuinely in a position where it is not possible to talk \u2013 like in a crucial meeting, or in a hospital etc. This is why, before the agent begins to read out from their script, they should ask \u2013 \u2018Mr. X, is this the right time to talk?\u2019 Only if the customer responds in the affirmative, then the agent should proceed further. If the person says that they are busy, then the agent should ask about an appropriate time to call. To insist on speaking right now is sure way to irk the customers!<\/p>\n Don\u2019t be insisting, be inviting:<\/strong><\/p>\n As a tele-caller , you cannot hold a person by hand and make them listen to you. But you can have a gripping style which compels the other person to listen to you. It is very important for the agent to understand this difference of approach.<\/p>\n An agent should therefore not unnecessarily insist or plead the customer to listen. Rather the agent should only invite the customer with a sweet and simple sentence like \u2018I would like to present you with an opportunity, to know more about our special offer\/product\/services.\u2019 This sentence is enough to arouse curiosity.<\/p>\n Have consistency and gratitude:<\/strong><\/p>\n If a customer responds saying they are \u2018not interested\u2019 to listen, then a lot of agents just bang the phone down, as retaliation to the customer\u2019s response. Nothing can be worse than such behavior. The agents should be always be consistent in their politeness, irrespective of what the customer on the other line is saying. They should always close the call properly with a \u2018Thanks for your valuable time. I appreciate it.\u2019 Customers would actually feel good that the agent was so considerate.<\/p>\n