India has emerged as the favorite business process outsourcing destination in the world for global organizations. More than 40% of the world’s outsourced work is sent to India and handled by Indian call center service providers. Indian vendors offer a wide range of call center solutions that are aimed at fulfilling various non-core business requirements of international clients. You can also outsource your telemarketing processes to these vendors and achieve great results from it at affordable rates. However, there are certain things that one must remember and take care of before outsourcing telemarketing services in India.
The moment we receive a call from an agent, we know what they are going to say. Usually the agents will confirm your name then ask whether you can spare a minute to talk. Unfortunately these are the only few questions which agents ask before starting off with their monologue, reading out from their script. Of course the agents can ask more questions and make the customer communication like an interactive conversation. But sadly, they can do only as much, or as less, the clients direct.
It is easy for a Telemarketing agent to feel dejected. Half of the world is registered on the ‘Do not Call / Do not Disturb’ lists, and the other half is ‘busy’ or ‘not interested’. So how should a Telemarketing agent achieve the assigned target?