India has emerged as the favorite business process outsourcing destination in the world for global organizations. More than 40% of the world’s outsourced work is sent to India and handled by Indian call center service providers. Indian vendors offer a wide range of call center solutions that are aimed at fulfilling various non-core business requirements [...]
Category Archives: Telemarketing & customer care
The moment we receive a call from an agent, we know what they are going to say. Usually the agents will confirm your name then ask whether you can spare a minute to talk. Unfortunately these are the only few questions which agents ask before starting off with their monologue, reading out from their script. [...]
It is easy for a Telemarketing agent to feel dejected. Half of the world is registered on the ‘Do not Call / Do not Disturb’ lists, and the other half is ‘busy’ or ‘not interested’. So how should a Telemarketing agent achieve the assigned target?