When an agent hits the floor of a busy outsourcing call center, he or she is bound by time. The ticking clock keeps on checking the productivity of the agent. On days they are superman and on others they turn out to be just an average person. In any call center, the call resolution time […]
Have you ever thought what exactly does convenience mean to a customer? Although the meaning of convenience has changed with the passage of time, it still matters more than anything else to someone who wants the best for h imself in terms of service. Moreover, we live in a world where everything is just a […]
Call center support: Not limited to receiving calls Whenever we talk about a call center, we usually picture an office with many employees sitting next to each other and attending the calls of customers. Irrespective of whether an enterprise possesses the capability of setting up its own contact center or utilizes the services offered by […]
It has been rightly said that “customer is the king” as all the strategies, operations and activities of an organization are today focused on pleasing the customers and keeping them happy in everyway. Organizations are willing to invest heavily in customer support services in order to fulfill the expectation of their customers. call centers outsourcing has become […]
The biggest headache for inbound call center service providers is to handle the long queues that never seem to get short. There are many reasons which result in the long queues at contact centers. There are certain seasons during which the call flow may increase. Excessive leaves taken by agents and high AHT can also […]
Delivering customer services requires a lot of skills and proper knowledge of the work. Customer satisfaction cannot be achieved unless you deliver proper solutions and a nice experience to them. Building relationship with customers is also very crucial as it helps them in conveying their problems easily and allows you to provide a well aimed […]
A1 Call Center is a well known name in BPO Industry and has got a reputation for delivering top-notch customer support services and back office services. We give special focus on our agent hiring and agent training programs as we believe that they play the most important part in all the services that we provide. […]
Picture this scene. An online user is browsing on a portal for fashion apparel. The clothes are attractive, but the user isn’t sure whether to purchase them directly through internet. The user calls the phone number flashed on the site. This phone conversation will be decisive. The user will or will not make the purchase […]
