Category Archives: Call Center

How To Improve The Performance of Agents In Your Call Center

The performance of agents working in a call center is one of the biggest concerns for service providers as their performance directly depends upon the quality of work done by these agents. If the agents start performing poorly or are not able to deliver up to the expectations of the customers then your business will […]

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How To Build Great Rapport With Customers

Delivering customer services requires a lot of skills and proper knowledge of the work. Customer satisfaction cannot be achieved unless you deliver proper solutions and a nice experience to them. Building relationship with customers is also very crucial as it helps them in conveying their problems easily and allows you to provide a well aimed […]

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The full circle approach for customer retention

  The marketing strategy of most businesses is linear. It starts with attracting the customer and ends with selling to them. However at A1 call center we have a different approach. For us, the marketing efforts by the business should be targeted for not just sale, but for retention of the customer. The customer should […]

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Virtuous cycle of Excellence

The marketing world has its own set of vices and virtues. Therefore the businesses have to be extra careful while planning their marketing efforts. Just one step on the vicious path and you will be sucked into a whirlpool. In no time, your business will be pulled down by the negative forces. It is difficult, […]

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A1 Call Center – Making Sure That Your Data is Safe and Secure

The Data of an organization holds very high value and importance for them. Any misuse of their data can have drastic effects on their overall business and might even destroy them in some cases. This fact is very well known to us and this is why we are very thorough and strict in the matter […]

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A1 adopts the New Year Resolutions for 2013

As you are aware, we had asked everybody to contribute for drafting of New Year resolutions for A1. Some of the best suggestions for A1 Resolutions have been shortlisted and presented below. These will be adopted at the New Year party eve. For now, read all the short-listed resolutions here:

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A glimpse of our Call Center Agent Training Session

Training Room is one of the most fun places to be in A1 Call Center, next only to the Cafeteria. All our training sessions are followed by recreational activities and role-plays. But the fun part comes in only after we have a serious Quality Analysis and subsequent training. This blog is written to just give […]

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New Year Resolutions for A1

Resolutions are not just a casual annual ritual for us at A1. We don’t make resolutions only for the heck of it and then break them at the slightest inconvenience. Each resolution is a commitment of us, with ourselves. Uniquely, the resolutions at A1 are not individual alone. We make resolutions collectively as well. Like […]

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Enhancing Call Center Services at A1 Call Center

We clearly understand the importance of the work that we do for our clients and the impact that it can have on their business. Further, we believe that our success is directly related with the success of our clients. Unless and until they are not making profit, we also can’t expect growth in our business. […]

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A1 Call Center is Getting Ready for The Christmas Day

The season of cakes and bells is on its way. We all are waiting eagerly for the Santa to come and distribute us our presents. Christmas is always a time to have fun with your loved ones. We, at A1 Call Center, are also preparing ourselves for the coming festive season. However, our preparations are […]

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