Call center outsourcing is one of biggest decisions that a company takes in order to control the costs and improve the quality. Companies often get confused on which city to prefer while finalizing the call center vendor.
Delhi-NCR region has become a hub of call center service providers that offer solutions for international and domestic companies at highly economical prices. (more…)
Lead generation is generally described as the beginning of potential customer’s interest related to services/products. But, it is actually more than that! It is an art of interacting with people, which makes sure that image of your brand sustains in the mind of your potential customers. And these prospects turn into your customers immediately or at some later stage (based on the persuasion power of agents).
It is an obvious fact that to nurture any art form, you need a specific amount of practice and a set of techniques. And in order to help you with the latter part, we have compiled a list of essential techniques that must be followed during lead generation process.
Selecting a call center outsourcing partner looks like a daunting for the companies that plan to opt for it.
Most of the times, the companies select the vendor without analyzing the quality of services. Minimum prices of services become major criteria of selection in this scenario. But in the long run, issues like poor customer handling and lack of transparency are faced by companies due to wrong selection of vendor. (more…)
A great help desk support is one of the greatest sources for building positive name for a company. The aim of help desk department is to offer solutions or guidance related to electronic equipment, hardware or software, consumer durables or food products etc.
This process is often outsourced by the companies as the process is then handled by experts at reasonable prices.
Admit it! Lots of your possibilities to close a deal depend on first impression made in front of the clients. Handling the calls made by clients for the first time also decide the fate of your deal with the client. It therefore becomes inevitable to focus on phone answering process to develop positive image of your business. Taking support of outsourcing vendors that offer this service is also viable option for your business.
Importance of email customer service in present climate is equivalent to phone support as more and more customers prefer this medium to ask their queries. The benefits of email support are numerous. And each one overshadows other in terms of importance to the customer or company.
In fact, email responses sent within six hours of customer query with inclusion of all necessary details can improve the chances of becoming a trusted brand in the market.
Web designing is a process where art meets technology. This area continues to evolve with changing demands of internet users and addition of new technologies. In order to sustain in constantly growing web world, the companies must refine their websites as per latest trends.
Satisfaction of a customer acts as oxygen for companies without which the firms will no longer survive. And keeping a track of the satisfaction levels makes it easier to offer better services without spending a lot of money. Surveys which are filled by customers after receiving service from a company which rate the quality of customer support are referred as customer satisfaction surveys.
These surveys are an integral part of customer service through which companies can analyze what the customers think about their customer service department. (more…)
Receiving the calls of the customers is very first stage at which customers interact with you. And no company would want to lose a customer due to poor quality of phone answering process. Also, missing phone calls of various customers may result in loss of sales opportunities.
Segments of phone answering services
Normally, the phone answering services can be divided into two major segments: (more…)
Telemarketing has always been an integrated part of sales and marketing campaigns of multiple firms throughout India.
The process of telemarketing generally refers to marketing of services or goods through the use of telephone calls. It is one of the oldest forms of marketing in which a representative convinces the potential customers to purchase the services or products.